Privacy Policy

Las Vegas Towing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit, contact us, book services, or otherwise interact with us.

1. Information We Collect

We collect the following types of information when you interact with our website or request services:

Personal Information

• Name
• Phone number
• Email address
• Pickup / drop-off locations or addresses
• Vehicle information (make, model, condition, VIN if provided)
• Any other information you provide when requesting quotes, service, or support

Payment Information

We may collect payment-related data necessary to process transactions. Payment processing is handled by third-party payment processors. We do not store full credit card numbers on our servers.

Usage & Technical Data

We automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and time spent on the site
• Referring/exit pages and URLs
• Cookie and analytics data

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and complete towing, transport, and roadside assistance services
• Respond to inquiries and customer service requests
• Process payments and billing
• Send confirmations, appointment reminders, receipts, and service updates
• Send marketing messages and promotions (you may opt out)
• Improve and secure our website, systems, and services
• Comply with legal obligations and protect our legal rights

3. Sharing & Disclosure

We do not sell or rent your personal information. We may share information with:

• Service providers: third-party vendors who perform services on our behalf (payment processors, dispatch and scheduling platforms, CRM systems, analytics providers).
• Legal & safety: law enforcement, government authorities, or others when required by law or to protect our rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or sale of assets (with notice to affected users where required).

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to personalize and improve your experience, for analytics, and for security. Most browsers allow you to control cookies through settings; however, disabling cookies may limit functionality on our site.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect personal information. While we take steps to protect your data, no system can guarantee 100% security. If we discover a security breach affecting your personal data, we will follow applicable law regarding notice and remediation.

6. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Request restrictions on or portability of certain data

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.

8. Third-Party Links & Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to third-party sites; we encourage you to review their privacy policies before providing personal data.

9. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware we have collected personal information from a child under the applicable age, we will take steps to delete that information.

10. International Transfers

If your information is transferred or accessed from outside your country, we will protect it as described in this policy and in accordance with applicable laws governing international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page. Material changes may be communicated by email or via a notice on our website.

12. Contact Us